At Sweety's Cake House we take pride in carefully packaging and shipping our baked goods to ensure they arrive fresh and in excellent condition. This policy outlines how we handle shipping, delivery timelines, and other important details.

Processing Time

• Orders are typically processed within 2-3 business days.

• Custom orders may require more lead time. You will be notified of the estimated shipping date when your order is confirmed.

• Orders placed on weekends or holidays will be processed the next business day.

Incorrect or Incomplete Addresses

• Please double-check your shipping address before placing an order.

• We are not responsible for orders shipped to incorrectly provided addresses.

• Re-shipping due to customer error may incur additional fees.

Damaged or Lost Packages

If your order arrives damaged or is lost in transit:

• Contact us within 24 hours of delivery (or the expected delivery date).

• Provide photos of the packaging and product, if damaged.

• We will work with you to resolve the issue, which may include replacement or store credit (refunds are not offered for food items)